APA Style

Robinette, Scott, Claire Brand, Vicki lenz. (2001). Emotion marketing : the hallmark way of winning customers for life . New York: McGraw- Hill.

Chicago Style

Robinette, Scott, Claire Brand, Vicki lenz. Emotion marketing : the hallmark way of winning customers for life. New York: McGraw- Hill, 2001. Buku.

MLA Style

Robinette, Scott, Claire Brand, Vicki lenz. Emotion marketing : the hallmark way of winning customers for life. New York: McGraw- Hill, 2001. Buku.

Turabian Style

Robinette, Scott, Claire Brand, Vicki lenz. Emotion marketing : the hallmark way of winning customers for life. New York: McGraw- Hill, 2001. Buku.