APA Style
Fitzsimmons, James A., Mona J. Fitzsimmons. (2004).
Service management: operations, strategy, and information technology (4).
Boston:
McGraw Hill.
Chicago Style
Fitzsimmons, James A., Mona J. Fitzsimmons.
Service management: operations, strategy, and information technology.
4
Boston:
McGraw Hill,
2004.
Buku.
MLA Style
Fitzsimmons, James A., Mona J. Fitzsimmons.
Service management: operations, strategy, and information technology.
4
Boston:
McGraw Hill,
2004.
Buku.
Turabian Style
Fitzsimmons, James A., Mona J. Fitzsimmons.
Service management: operations, strategy, and information technology.
4
Boston:
McGraw Hill,
2004.
Buku.