APA Style
Zeithaml, Valarie A., Mary Jo Bitner, Dwayne D. Gremler. (2004).
Services marketing : integrating customer focus across the firm (ed-4).
Boston:
Prentice - Hall.
Chicago Style
Zeithaml, Valarie A., Mary Jo Bitner, Dwayne D. Gremler.
Services marketing : integrating customer focus across the firm.
ed-4
Boston:
Prentice - Hall,
2004.
Buku.
MLA Style
Zeithaml, Valarie A., Mary Jo Bitner, Dwayne D. Gremler.
Services marketing : integrating customer focus across the firm.
ed-4
Boston:
Prentice - Hall,
2004.
Buku.
Turabian Style
Zeithaml, Valarie A., Mary Jo Bitner, Dwayne D. Gremler.
Services marketing : integrating customer focus across the firm.
ed-4
Boston:
Prentice - Hall,
2004.
Buku.