APA Style
Lovelock, Christopher, Jochen Wirtz, Jacky Mussry. (2011).
Services marketing : People, technology, strategy (7 ( Seventh Edition )).
New Jersey:
Pearson.
Chicago Style
Lovelock, Christopher, Jochen Wirtz, Jacky Mussry.
Services marketing : People, technology, strategy.
7 ( Seventh Edition )
New Jersey:
Pearson,
2011.
Buku.
MLA Style
Lovelock, Christopher, Jochen Wirtz, Jacky Mussry.
Services marketing : People, technology, strategy.
7 ( Seventh Edition )
New Jersey:
Pearson,
2011.
Buku.
Turabian Style
Lovelock, Christopher, Jochen Wirtz, Jacky Mussry.
Services marketing : People, technology, strategy.
7 ( Seventh Edition )
New Jersey:
Pearson,
2011.
Buku.