APA Style

Lovelock, Christopher, Jochen Wirtz, Jacky Mussry. (2004). Services marketing :People, technology, strategy (5). New Jersey: Pearson.

Chicago Style

Lovelock, Christopher, Jochen Wirtz, Jacky Mussry. Services marketing :People, technology, strategy. 5 New Jersey: Pearson, 2004. Buku.

MLA Style

Lovelock, Christopher, Jochen Wirtz, Jacky Mussry. Services marketing :People, technology, strategy. 5 New Jersey: Pearson, 2004. Buku.

Turabian Style

Lovelock, Christopher, Jochen Wirtz, Jacky Mussry. Services marketing :People, technology, strategy. 5 New Jersey: Pearson, 2004. Buku.