APA Style
Lucas, Robert W.. (2005).
Customer service : building successful skill for the twenty firs century (ed-3).
Boston:
McGraw Hill.
Chicago Style
Lucas, Robert W..
Customer service : building successful skill for the twenty firs century.
ed-3
Boston:
McGraw Hill,
2005.
Buku.
MLA Style
Lucas, Robert W..
Customer service : building successful skill for the twenty firs century.
ed-3
Boston:
McGraw Hill,
2005.
Buku.
Turabian Style
Lucas, Robert W..
Customer service : building successful skill for the twenty firs century.
ed-3
Boston:
McGraw Hill,
2005.
Buku.